Privacy Policy

Jim Pearson Transport 99101619596 (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or otherwise deal with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. The information we collect

We may collect the following types of personal information:

• Contact details such as your name, email address, phone number and postal or business address.
• Enquiry information you provide when you contact us, request a quote, or send us a message through our website.
• Job application information if you apply for a role with us, including your resume, work history, qualifications, licence and accreditation details (for example HC or MC licence), references, and any other information relevant to your application.
• Business information such as your company name, position and freight requirements when you engage us as a customer.
• Website usage information such as your IP address, browser type, pages visited and the date and time of your visit, collected automatically through cookies and analytics tools.

2. How we collect it

We collect personal information directly from you when you:

• complete a form or apply for a role on our website,
• contact us by phone, email or in person,
• engage our freight services, or
• interact with our website.

We may also collect information from third parties such as recruitment platforms, referees you nominate, and analytics providers.

3. Why we collect and use it

We use your personal information to:

• respond to your enquiries and provide quotes,
• deliver and manage our freight and transport services,
• assess and process job applications and manage recruitment,
• improve our website, services and customer experience,
• send you information about our services where you have asked us to or where permitted by law, and
• meet our legal, safety and regulatory obligations.

4. Disclosure of your information

We may disclose your personal information to:

• our staff, contractors and service providers who help us operate our business (for example IT, website, marketing and recruitment providers),
• referees and background-checking services where you have applied for a role,
• regulatory or government bodies where required or authorised by law, and
• our professional advisers such as accountants and lawyers.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers (for example cloud hosting or analytics platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

6. Cookies and analytics

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. You can disable cookies through your browser settings, though some parts of the website may not work as intended if you do. We may use analytics tools (such as Google Analytics) to collect anonymised usage data.

7. Direct marketing

If we send you marketing communications, you can opt out at any time by using the unsubscribe link in the message or by contacting us. We will action opt-out requests promptly.

8. How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure, including secure storage and restricted access. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details below. We may need to verify your identity before providing access.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below and we will investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the effective date shown at the top.